Effective Date: May 13, 2026
At The Heat Pump, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and your rights under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Scope of This Privacy Policy
This Privacy Policy applies to all individuals who interact with The Heat Pump, including current, prospective, and former customers, website visitors, and anyone using our heating and cooling services.
This policy applies to all personal information collected through:
- Our website
- Phone calls and emails
- Service appointments and consultations
- Online forms and advertisements
- In-person interactions with our team
We are committed to handling personal information responsibly and in accordance with Canadian privacy regulations.
Information We Collect
To provide heating and cooling services efficiently, we may collect the following information:
Personal Information
- Full name
- Home address
- Phone number
- Email address
Service Information
- Heat pump system details
- Installation and maintenance history
- Property and home layout information
- Appointment and service records
Payment Information
- Billing address
- Payment method details used for secure transactions
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data through cookies and analytics tools
Why We Collect Your Information
We collect personal information to:
- Provide heat pump installation, maintenance, and repair services
- Schedule appointments and respond to inquiries
- Process payments and invoices securely
- Improve our website and customer experience
- Send promotional offers, updates, and service reminders (with consent)
- Meet legal and regulatory obligations
Cookies and Website Tracking
Our website uses cookies and similar technologies to:
- Improve website performance and functionality
- Understand visitor behavior and website traffic
- Personalize user experience
- Deliver relevant advertisements and promotions
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Consent
We collect, use, and disclose personal information only with your consent.
Types of Consent
Explicit Consent
Provided when you complete forms, request quotes, subscribe to updates, or agree to marketing communications.
Implied Consent
Provided when you contact us for services, consultations, or support.
You may withdraw your consent at any time by contacting us directly. Please note that withdrawing consent may limit our ability to provide certain services.
How We Share Your Information
We do not sell or rent your personal information.
However, we may share your information with trusted third parties when necessary, including:
Service Providers
Third-party companies assisting with:
- Installations and repairs
- Payment processing
- Website hosting and analytics
- Marketing and communication services
Legal Requirements
We may disclose information when required by law, court order, or government request.
Business Operations
Information may be shared for:
- Customer support
- Billing and collections
- Warranty processing
- Dispute resolution
Some third-party providers may operate outside Canada, where information may be subject to foreign laws.
Protecting Your Information
We use industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure.
Our security practices include:
- Secure servers and encrypted systems
- Restricted access to personal information
- Employee privacy and security training
- Firewalls and secure digital storage
- Secure handling of physical records
While we take reasonable precautions, no method of data transmission or storage is completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Meet legal and accounting obligations
- Resolve disputes and maintain records
When information is no longer required, it is securely deleted or anonymized.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Withdraw consent for marketing communications
- Ask questions about how your information is handled
To exercise your rights, please contact us using the details below.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Privacy Officer
The Heat Pump
301 Bradwick Drive,
Vaughan, ON L4K 1K5, Canada
Email: info@theheatpump.com
We aim to respond to all privacy-related requests within 30 days.